Mission Statement
NuWave®, LLC., proud producer and distributor of the NuWave® line of housewares since 1997, is driven by four customer priorities:
• Health - We want every household product we manufacture to impact consumer health for the better. Our goods are scientifically proven to lower cholesterol, reduce fat intake and provide the necessary convenience to make planning and preparation of wholesome meals as easy as ordering take-out.
• Quality of Life - In addition to health and safety, NuWave® strives to save you money at the grocery store and on your monthly utility bills. The NuWave® Oven uses up to 70% less energy than a conventional gas or electric oven. Meanwhile the NuWave® PIC uses up to 70% less energy than a traditional stove top. More money in your pocket means more opportunity for you and your family.
• Environmental Awareness - NuWave®, LLC. views "green" technology in the kitchen as more than a trendy fad. This is evidenced, for example, by the Restriction of Hazardous Substances Directive-compliancy (RoHS) of everything we produce. We believe in marketing environmentally-conscious, chemical-free housewares that are both convenient and affordable for busy families.
The work required to build one of the most trusted brands in business begins with careful study and market analysis. While the NuWave® line has many imitators, we are leaders in developing products that promote efficiency and value while enhancing the customer's quality of life. All research and development is done onsite at our corporate headquarters in Vernon Hills, IL.
At NuWave®, we don't stop at offering our customers the best home products that money can buy. A key to ensuring return business is building a foundation of trust and dependability.
Customer service is a top priority, and we are absolutely dedicated to ensuring that everyone who comes to NuWave® enjoys a positive experience. All orders received by 11am CST Monday-Friday will be processed and shipped out the same day. Orders received Monday-Friday after 11am CST will be processed and shipped the next business day.
We also stay ahead of our competitors by leveraging a number of touchpoints that offer top-drawer support and product information: standard telephone and email communication as well as live web chat and social media engagement. Our Vernon Hills, IL studio is a constant flurry of development as we produce new Cooking Club videos, instructional demos and recipes that allow our customers to maximize the use and enjoyment of their NuWave® products. We have to remain nimble as a company to keep up with the fast-paced lifestyles and needs of our consumers.
We take tremendous pride in our product suite and look forward to partnering with our engaged, informed customers to develop the next generation of ecologically-sound, health-conscious, value-driven housewares.
Contact & Support Our customer service representatives are always available to assist you with any questions or comments you may have.
To speak with our live agents, please e-mail help@nuwavenow.com
Customer Service (M-F 7:30am - 4:30pm CST) 560 E. Bunker Court, Vernon Hills, IL 60061
help@nuwavenow.com / Fax : (847) 367-5480
